People who traditionally stay in hotels often fear that when an issue arises in a vacation rental they will be ‘on their own’ to deal with it. They think they wouldn’t have anyone to call if an appliance or machine doesn’t work or if an emergency occurs.
In a typical hotel, if there is a problem, you can call the front desk to advise them of the situation. However, in reality, how often has an issue brought to the attention of the hotel’s front desk staff ever been resolved quickly to your satisfaction? We have all read hotel reviews where thermostats didn’t work or the air conditioner being so old that it took an entire day to cool the room. It is common to hear hotel guests’ accounts of calling the front desk to complain of a situation and receive a nonchalant response and the promise that the matter would be looked into in the morning – only to find that it was not resolved at all to one’s liking.
With home exchanging, the host has a vested interest to ensure that your stay in their home is near perfect. Once you check-in, the host will provide you with an emergency contact number. Their response will likely be more prompt and your concern more readily addressed, in comparison to that of a hotel’s front desk staff. Plus, as it is their home, one could assume that everything is in working order as they use the various appliances and machines on a daily basis.
In addition, many vacation rentals are now managed by professional full service property managers who are hired by homeowners to offer immediate response to any guest inquiries or issues throughout their stay. They’re only a phone call away!